Are the goods sold returnable?
We do not accept return after the goods are received by our customer. Please check that goods ordered are received in good condition upon delivery. However, in very rare situations where our products are found defective or expired, you may return the goods to us. For more information, please contact our customer service.
How do I request for a refund?
If you ordered the wrong items, please contact our customer service within 3 days from your purchase. We will assess your case and provide refunds on valid requests.
“I realised that I have ordered the wrong items only when the good is delivered to me, can I request for an exchange?”
Unfortunately, goods sold are not exchangeable. Kindly check your orders at the order summary page before checking out.
Reasons below are not considered defective :
- Slight variations on product colour from website images.
- Slight product measurement variation.
- Minor item imperfections, such as small crack, minor shape deformity, etc.
- Self-inflicted damage to the item.
If your reason does not fall under any of the above, our sincerest apologies for sending you a defective item! Please take a snapshot of the faulty area and send us an email at firstname.lastname@example.org or contact our customer service with your order number. We will inform you on the next steps once we assess the issue.
Please note, postage will be reimbursed for items deemed defective/incorrect. A replacement will only be given for faulty items.